Shipping Information
Thank you for choosing Made by Eli. We want to ensure you have a smooth and enjoyable shopping experience. Below, you’ll find information about our shipping policies.
Processing Time
Orders are typically processed within 3-4 business days (excluding weekends and holidays) from the date of purchase. During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Costs
Shipping costs are calculated during the checkout process based on the weight of your order and the destination. You can view the shipping cost before completing your purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. Use this number to track your package through our website or the designated courier’s tracking system.
International Shipping
We offer international shipping to select countries. Please note that customs fees, taxes, and import duties may apply and are the responsibility of the recipient.
Delivery Timeframes
The estimated delivery time frames provided during checkout are based on standard conditions. Actual delivery times may vary depending on factors such as customs processing, local postal services, and unforeseen delays.
Missing or Delayed Shipments
If your order is significantly delayed or missing, please contact our customer support team at support@byeli.pt. We will work with the shipping carrier to resolve the issue promptly.
Holiday Shipping
During holiday seasons, shipping carriers may experience higher volumes, leading to delays. We recommend placing your orders in advance to ensure timely delivery.
Contact Us
This is a flexible section where you can share anything you want. It could be details or some information about feature four.If you have any questions or concerns regarding shipping, please contact our customer support team at support@byeli.pt